Wednesday 7 December 2011

Incredible India: We lost power to internet (sic)

To the higher ups

There must come a day when I will have nothing to moan about but give effusive praise and I expect it to come soon.

I took the liberty of sending links to my last two blogs to the main contacts I had before I visited India. I received a short and a lengthy response but the long and short of it all was my concerns were acknowledged and passed up to those that matter, then some advice as to how to manage the situation and the clear support to be calm, insistent and acquire whatever remediation I require even if it involves escalation to whoever has the ways and means to right the situation.

I am well advised and will take heed to that view.

Books, lights and global disconnect

The day started early as we were picked and drove straight to the training centre. I arrived before my trainer and saw that the systems had been changed to cater to the next course on my schedule.

Soon afterwards, the manuals for that course arrived, all probably weighing 5 kilogrammes and constituting a spot of bother as to how one will cart them home without ending up in the cargo bay.

Just after 11:00AM the lights went out, there was a power cut but the systems in central uninterrupted power supply kept running; within 5 minutes the lights were restored with generator power. I cannot remember when last I experienced a power cut like that but it was interesting.

However, with the power cut went our internet connection, we could connect to the access point but not beyond the router. I patiently waited for this to be resolved and it was two hours before I went to reception to ask about the issue.

If it’s free, I ain’t paying more

Meanwhile, I had considered getting a mobile data card but the costs of acquiring one compared to the locals was basically a rip-off apart from the fact that there was no reason for me to seek alternative internet access, you could not miss the fact that free wireless access was touted to distraction on every page that that concerned the training centres, it was a service to be expected, period.

The less complimentary side to this matter was once again, no one thought it proper to inform us of the problem and the estimated time to recovery of the service. Besides, this is an organisation that specialises in training that pertains to networks and connectivity, one’s confidence is not helped if an internet outrage suddenly extends beyond the competence of the personnel to fix within a reasonable time frame.

Respite yes, solution, not yet

Four hours and fifteen minutes after the internet outrage and long after mains power was restored we still had excuses with no resolution in sight. The receptionist then kindly offered me a mobile data dongle that I got to use for about 25 minutes before I had to give it back.

For the sake of all that is good and wholesome, it is expected that this essential service will have been restored when we return to the centre tomorrow morning – here is to wishing and hoping that tomorrow brings contentment, praise and worthy accolades, but honestly, I will not be holding my breath.

By the way, I really enjoyed training today, it seems to be the only mercy of comfort left to praise.

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