Sunday, 11 November 2007

Microsoft does micro-courtesy

Do Not Disturb!

If I ever have a tombstone, it would probably read – He always expected …

I expect that if I put a “Do Not Disturb” sign on my hotel room door that is exactly what it means – the sign is even generous enough to announce that stated intention in Catalan, Castellano and it defaults to English, just in case the housekeeping staff forgot.

Having burnt my candle on three ends last night, the last thing I wanted was for some stranger to walk in on my sleep and wake me up for reasons other than if there was a fire that required evacuating the building.

It transpired that I was disturbed twice and just as I was about to remonstrate, I found that my “Do Not Disturb” sign had disappeared.

In fact, I spoke to at least 3 other guests on my floor that had these bizarre walk-ins upsetting their Sunday morning lie-ins, just because the signs they put on their doors had evaporated, self-destructed or for some other funny reason like a kid collecting door signs.

I would hate to think that the housekeepers took it upon themselves to become this villainous beside the fact that the lady tried that English trick on me too; speaking Catalan slowly with a very loud voice; I did not understand a word but she felt she was communicating loud and clear – she should try that trick in English.

Open for seating at least

Organising a conference for 5,200 delegates in a foreign city can be a logistical nightmare, and from tomorrow the Microsoft TechEd IT Forum for Europe kicks off in Barcelona and we were advised to visit the conference centre to register from 10:00AM on Sunday – smart idea.

However, I having arrived the day before, I was not that travel weary but finding the place was not as easy as it should have been, the organisers assumed everyone would approach the conference centre from one direction, I happened to come from another angle, so the signs to the registration area were not that evident.

So, I got my conference kit and wanted to look into all I had collected, I saw quite a few people sitting on the floor, which I felt was just not on. I then asked the registration desk if there was some place to sit down and I was told the conference was not yet open and they did not have full access to the building till tomorrow.

Tosh! You cannot invite people to a place to register, some of whom are on the tail-end of a long journey and not provide seating – it should not be a requirement per se, it is just a matter common courtesy. I am sure there is a breach of certain health and safety rules in that framework as there were some areas cordoned off for seating the speakers but none for the delegates.

You could see the organisers speaking into their walkie-talkies and scrambling to arrest an uncomfortable situation, in fact, I am surprised no one else had asked that this be done or considered.

I expected something to be done about it and then I was offered the “favour” of being allowed in the speakers corner; sometimes the most mundane things get overlooked when even in Jesus’ time, some cities risked the wrath of Sodom and Gomorrah just for not being good hosts.

When I left the centre, there were more people allowed into this “hallowed corner”, but for all Microsoft’s greatness, this aspect of micro-courtesy or the lack of it is a structural logistical error and leaves much to be desired – I hate to think of what might have happened had I the need of the lavatories.

I must be getting old-fashioned, I probably am too staid in those ways, but common courtesy costs nothing, generates goodwill and keeps people happy; when we begin to lose that from the big picture of all our activities, a whole chunk of humanity deserts us.

Friday, 2 November 2007

Dusting off my marketing literature

Never changing recurrence

Did I attend a meeting twice and find that one of the people who should have done something came to the meeting without having progressed any further?

It was the very last straw that broke the laden camel’s back, as I returned from Stockholm on Wednesday evening, it had come to a head for me, it was already reminiscent of every other endeavour we have tried to undertake – someone just cannot be arsed to do something.

At which point, I phoned my project manager and informed him that an email would be arriving the same night with the decision to seek other challenges.

Anyone would have seen this coming, the question would have been when; only that some had thought I had settled into a complacency that allows for these things to be ignored or treated as par for the course – they know different now.

Done or almost done

I would clear my desk at the end of November if no one has been hired to understudy me and take over what I am doing, else, I would consider suffering this ordeal till the end of the year.

Maybe, I am too demanding in my requirements that people deliver on what they are supposed to do, probably, I apply too much logic to scenarios requiring immediate resolution, apparently, I am impatient with organisations that are so clogged up in bureaucratic morass, we cannot get anything done.

This would normally not be evident because large organisations are able to cover a multitude of sins because their sales figures allow for other management deficiencies to be excused.

In any event, this job no more represents a challenge and more a running frustration; it would require a root-and-branch realignment of perspectives to change things, however, since I am just a contractor/consultant, my kind of professionalism might be creating business disruption in what is essentially the corporate culture of this organisation – it is time for me to move on.

This might momentarily leave my team in a bit of a quandary, but I hear from certain sources that a fresh-from-school guy might be hired in my place – and really, you can get anyone to do the job; but getting someone who really knows what to do, why it is done and how to fit it in that organisation requires experience – that is what I am selling to anyone who wants real solutions to chronic problems in the enterprise.

Friday, 21 September 2007

Of Personality Tests and their worth

Knowing me again

I seem to be a fan of personality tests to give meaning to traits I have not been able to properly articulate or affirm what I already know. I have found that I exude greater self-assuredness if I review my personality profile before attending an interview.

Many years ago, I heard a sermon based on Philemon 6 and it indicated that my faith could be strengthened by my acknowledging every good thing that is mine in Christ; basically, it is the personality profile of a Christian confident in understanding salvation and what it brings.

I am not preaching here, but there are many aids out there that are tailored to help people realise more of what and who they are to be able to go out and make a difference in their lives and communities.

I also learnt a long time ago that I am the best representative of myself in areas I need to be represented; this becomes quite important in crafting Curriculum Vitae, attending interviews, performance reviews and various kinds of presentations.

I usually use the Keirsey Temperament Sorter (KTS) which has a comprehensive professional service administered by the Advisor Team for a fee, but today I came across the Advanced Global Personality Test (AGPT) which has 126 questions as opposed to 70 in the KTS.

Though, I am not convinced the questions are as thorough as they can be, but for a free test, it is good enough. Am I a rebellious, non-conformist, conflict-seeking, individual, pugilistic, religious fanatic? I think not, but what can you read into these scores?

Advanced Global Personality Test Results
Extraversion |||||||||||||| 56%
Stability |||||||||||||| 60%
Orderliness |||||||||||||| 53%
Accommodation |||||||||||||||| 70%
Interdependence |||||||||||||||| 70%
Intellectual |||||||||||||| 56%
Mystical |||||||||||||| 56%
Artistic |||||| 23%
Religious |||||||||||||||| 70%
Hedonism |||||||||| 36%
Materialism |||||||||||||| 56%
Narcissism |||||||||||||| 56%
Adventurousness |||||||||||||||| 63%
Work ethic |||||||||||||| 56%
Self absorbed |||||| 30%
Conflict seeking |||||||||||||||| 70%
Need to dominate |||||||||||||| 56%
Romantic |||||||||||||| 56%
Avoidant |||||||||||||| 56%
Anti-authority |||||||||||||||| 70%
Wealth |||||||||||| 50%
Dependency |||| 16%
Change averse |||||| 30%
Cautiousness |||||||||||||||| 63%
Individuality |||||||||||||| 56%
Sexuality |||||||||||||||||| 76%
Peter pan complex |||||||||| 36%
Physical security |||||||||||||||||||| 90%
Physical Fitness |||||||||| 37%
Histrionic |||||||||| 36%
Paranoia |||||||||||| 43%
Vanity |||||||||||| 43%
Hypersensitivity |||||||||||| 50%
Indie |||||||||| 33%
Take Free Advanced Global Personality Test
personality tests by similarminds.com